Privacy policy

Last updated: 9th September 2024

1. About this document

This Privacy policy will inform you about how we look after your personal data when you visit our website, and tell you about how we use your data when you contact us and share information with us.

It will also inform you of your privacy rights and how the law protects you.

Miakos Ltd is a private limited company registered in England and Wales. Miakos Ltd respects your privacy and is committed to protecting your personal data.

2. Who's in charge of your data once you've shared it?

Miakos Ltd is the data controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this document).

You can reach us at:
hello@mia-kos.com

Or via post, our office address is:

77 East Road
Studio Shoreditch
London
N1 6AH
United Kingdom

3. What data do we collect?

We may collect:

  • Identity and contact data: Your name, email and any other contact details if you reach out via the website or other platforms. If you are a client this may include additional contact information and project details. Personal data may be stored electronically and/or in physical records.
  • Transaction data: Includes details about payments to and from you and other details of products and services you have purchased from us.
  • Website usage data: We use Google Analytics to help us understand how visitors use our website, such as which pages are viewed and how visitors interact with the site. Google Analytics is only loaded where you have given consent to analytics cookies.
  • Other data: Any data you choose to share via email or our contact form.

4. Why we use your personal data

We only use your personal data where we have a lawful basis to do so under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Depending on why we are using your information, the lawful basis may be:

  • To provide our services to you. We need to use your personal data to provide the research, design, and strategy services you have asked us to provide, and to manage our relationship with you. This is generally necessary for the performance of our contract with you or to take steps at your request before entering into a contract.
  • Our legitimate interests. We may use your personal data where this is necessary for our legitimate interests, for example to manage and improve our business, administer our systems, maintain the security of our website and IT systems, prevent fraud, and communicate with you about our services. We will only rely on this basis where our interests are not overridden by your rights and interests.
  • Your consent. Where we need your consent to use your personal data, we will ask for it clearly. For example, we may ask for your consent before using non-essential cookies. You can withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
  • Website analytics and cookies. Where required by law, we will ask for your consent before using non-essential cookies or similar technologies to analyse how visitors use our website.

5. Cookies

Cookies are small text files stored on your device to enhance your experience on the website. Cookies will not harm your computer. These files contain just the basic information on the web session. For information about the cookies and similar technologies we use, including analytics cookies and how to manage your choices, please see our cookie policy.

6. How do we protect your data?

We use appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, password protection, security updates and appropriate backup and recovery arrangements.

However, data breaches can still happen. Please be cautious of anyone contacting you claiming to work for Miakos Ltd.

7. Data sharing

We do not sell your personal data.

We may share your personal data where this is necessary to provide our services, run our business, comply with our legal obligations, or protect our legitimate interests.

Depending on the circumstances, this may include sharing information with:

  • Software and technology providers, including project management, document management, cloud storage, email and other IT providers that help us provide our services and operate our business.
  • Payment providers and financial institutions, where necessary to process payments or provide our services.
  • Other service providers, who process personal data on our behalf, such as website, IT, security and administrative service providers.

8. How long will we keep your data?

We will retain your personal information only for as long as necessary for the purposes for which it was collected, including to provide our services and meet our legal and professional obligations.

Different types of information may therefore be kept for different periods. When deciding how long to retain personal data, we consider the nature and purpose of the information, our legal and professional obligations, the likelihood of claims or disputes, and our legitimate business needs.

When personal data is no longer required, we will securely delete it or anonymise it where appropriate.

9. Your rights over your data

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access: You can ask for a copy of the personal information we hold about you.
  • Rectification: If any of your information is wrong or incomplete, you can ask us to fix or complete it.
  • Erasure: You can ask us to delete your information in certain circumstances (the "Right to be Forgotten").
  • Restrict processing: You can ask us to limit how we use your information in certain situations.
  • Object: You can ask us to stop using your information in certain situations.
  • Data portability: You can ask for your information in a format that you can take elsewhere.

To exercise any of these rights, email us at hello@mia-kos.com and it will be dealt with promptly.

10. Questions or complaints about how we use your data?

If you have any concerns about our use of your personal data, you can make a complaint to us at hello@mia-kos.com.

You can also complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. We would appreciate the chance to deal with your concerns before you approach the ICO so, if possible please contact us first.

The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

ICO helpline: 0303 123 1113
ICO website: https://ico.org.uk

11. Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the new effective date.